Refund policy

Refund Policy for Dry Goods

If you are unsatisfied with your purchase of any dry goods or merchandise, please contact scholarlyexotics@gmail.com within 5 days of receiving your order. Please include the reason you are unsatisfied along with a brief explanation.

Refunds are only permitted if the product has a manufacturing defect or arrives in a damaged condition. Entire orders will not be refunded—only the individual product(s) that arrive defective, broken, or damaged.

Products that arrive in perfect condition and function as intended, with no visible damage or malfunction, are not eligible for reimbursement after 7 days from the delivery date.

Please Note: Gift Cards are not eligible for refunds or reimbursement.

DOA Policy for Live Fish & Aquatic Life

All fish and aquatic livestock orders are covered by our Live Arrival Guarantee, as they are shipped exclusively via UPS Next Day Services.

In the unfortunate event of a Dead on Arrival (DOA), reimbursement may be issued if the following requirements are met:

Provide clear photos and videos of the livestock in the original sealed bag.

Photos and videos must be emailed within 2 hours of delivery to scholarlyexotics@gmail.com.

The affected livestock will be fully reimbursed once the claim is verified.

Please Note: If the customer changes the shipping address, delivery schedule, or shipping instructions after the order has shipped, the Live Arrival Guarantee becomes void if delivery delays occur.

DOA Policy for Terrestrial Invertebrates (Including Feeder Insects)

If your terrestrial invertebrates arrive deceased, you must submit a claim within 2 hours of delivery.

Take clear photos of the deceased invertebrates inside their unopened container. Since isopods are shipped in sphagnum moss, the container may be opened for inspection, but the claim must still be submitted within the 2-hour window.

Record the time your package was delivered. Claims submitted after 2 hours from delivery are not eligible for reimbursement.

Email scholarlyexotics@gmail.com with "DOA" and your order number in the subject line. Clearly specify which invertebrates arrived deceased.

Refunds are only available if 50% or more of the invertebrates in the order are DOA.

Our team will review your claim and contact you as soon as possible to arrange compensation.

DOA Policy for Live Aquarium Plants

Reimbursements are not available for plants containing algae, snails, or any other hitchhikers.

If plants arrive in poor condition or deceased, please contact us within 2 hours of delivery.

Returns are not accepted for live plants, as we cannot guarantee their survival during return shipping.

For all claims, please email scholarlyexotics@gmail.com.